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With the increasing complexity of services and its impacts, there is a need to rethink the contact centre to meet customers’ needs. International or global companies must be able to deploy solutions to comply with this complexity and offer local adapted solutions with a global strategy.

Thanks to a multilingual hub, we can serve different languages and cultures from a single location. With an employee-centric strategy and the right combination of human, innovation and process, it ensures a high quality of service and a consistent global CX.

The results: an international high-quality CX and cost optimisation

Find out the numerous advantages of a multilingual hub through Nissan’s testimonial.

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