Back to Industries' list Interested in our services ? Contact us Share : Stand out from the competition through customer experience In the automotive sector, powerful factors are at work: A potential new vision of the car for many consumers, not as an asset to own, but as part of an overall transportation service; The digital connectedness which changes the relationship between customers and brands; It also enables OEM for the first time to interact directly with the car owner not through a dealer network New concerns around the ecology and around ethics; A change in the historic competitive model, based for many years solely on “product first” New digital distribution models are emerging and there is strong pressure on margins. As a player in the automotive sector, many have positioned the customer experience as a strategic pillar of this transformation. The customer relationship must become a major lever of differentiation and contribute to the development of a strong affinity between your customers and your brand. The challenges are to build a customer relationship that delivers: More simplicity and consistency between channels More presence at key moments for the customer More personalization and proximity More support on a daily basis More relational and more emotional attitude As an internationally recognized partner in the automotive sector, we have developed a range of comprehensive services to help automotive players improve the experience of their retail and business customers: Creation of traffic in the dealership channel Web-based advice and support Multi-channel and multilingual customer service Virtual showrooms Digital services End-to-end management of the customer back office Complaint management Loyalty and retention programs Network support Real-time customer satisfaction assessment in “moments of truth” (Web, dealer network, customer service)